Cancellation &
Refund Policy

At Arihant Gloves, we manufacture and wholesale supply high-quality safety gloves — including leather gloves, nitrile gloves, cotton gloves, cut-resistant gloves, and industrial hand protection products — headquartered in Nagpur, Maharashtra. We are committed to fair business practices and maintaining the highest level of customer satisfaction for every gloves order.

This Cancellation & Refund Policy applies to all safety gloves orders placed directly with Arihant Gloves — whether placed through our website, sales representatives, or via phone/WhatsApp. By placing a gloves order, you agree to the terms described in this policy.

Customers may request cancellation of their safety gloves order subject to the following conditions:

• Gloves orders can be cancelled free of charge if the cancellation request is made before the order has been dispatched from our warehouse or packing unit.
• Cancellation requests must be submitted via our Contact Us page, email, or by calling our sales helpline. Please mention your Order ID, the gloves product ordered, and your registered contact number.
• Once a gloves order has been dispatched, it cannot be cancelled. However, you may initiate a return request upon delivery as per our Return Policy (Section 05).
• For orders that include custom gloves — such as branded gloves with company logo printing, special sizing, or made-to-order gloves specifications — cancellation may not be possible once production or customisation has commenced. Please review Section 07 for details.
• Upon successful cancellation, you will receive a confirmation message/email within 24 business hours. Refund will be processed as per Section 04.

The timing of your gloves order cancellation request determines your refund eligibility:

The following table outlines refund eligibility based on gloves order type and situation:

Returns of safety gloves are accepted within 7 days of delivery under the following conditions:

• The gloves must be unused, unworn, and in original condition — with original packaging, poly bags, and any product labels intact. Gloves that have been worn, soiled, or tested on-site are not eligible for return.
• Returns for damaged or defective gloves must be reported within 48 hours of delivery with clear photographic evidence of the defect shared via WhatsApp or email.
• Gloves that have been used at the workplace, washed, or issued to workers are not eligible for return under any circumstances.
• Return transportation of gloves to our Nagpur warehouse is the customer's responsibility unless the return is due to our error — wrong glove type delivered or manufacturing defect confirmed.
• All returned gloves will be inspected upon receipt at our warehouse before any refund or replacement is processed. We verify glove condition, packaging, and order records before approval.

The following situations are not eligible for cancellation, return, or refund on safety gloves orders:

• Safety gloves that have been worn, used on-site, washed, or issued to workers after delivery.
• Orders for custom-branded gloves, special sizes, non-standard grip patterns, or made-to-order gloves once production or customisation has started.
• Damage caused by improper glove usage, wrong application, chemical exposure beyond rated capacity, or misuse by the customer or end user.
• Return requests for gloves raised after 7 days from the delivery date without prior written approval from Arihant Gloves.
• Gloves damaged due to improper storage conditions, natural calamities, or third-party transportation not arranged by us.
• Delivery charges and handling fees once the gloves order has been dispatched from our facility.

Special terms apply for bulk gloves purchases and custom-manufactured safety gloves orders:

• Bulk gloves orders (above ₹50,000 value) require a confirmed Purchase Order or written agreement before production or packing begins. This applies to bulk orders of leather safety gloves, nitrile gloves, cotton gloves, and any other product in our range.
• Advance payments for bulk gloves orders are non-refundable once production or packing has commenced, unless Arihant Gloves is unable to fulfil the order due to our own limitations.
• Cancellation of bulk gloves orders before production commencement may attract a processing fee of up to 10% of the total gloves order value.
• Custom gloves orders — including company-branded gloves, special grip types, non-standard sizing, or unique glove material combinations — are fully non-refundable once confirmed and production has started.
• Partial cancellation of bulk gloves orders is evaluated on a case-by-case basis. Contact our sales team to discuss your specific gloves order situation.

Raising a gloves order cancellation or refund request is simple. Use any of the following channels:

• Online: Visit our Contact Us page and fill in the enquiry form with your Order ID, the gloves product(s) involved, issue description, and contact details.
• WhatsApp: Send your gloves order details and issue description to our business WhatsApp number. Include clear photos if you are reporting damaged, defective, or wrong gloves received.
• Email: Write to us with your Order ID, gloves product details, issue description, and any supporting photos. Our team will respond within 24 business hours.
• In Person: You may also visit our safety gloves office and warehouse in Nagpur, Maharashtra to raise a cancellation or refund request directly with our sales or support team.